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Wait a few minutes and try to sign in again. Problem acquiring a personal certificate that is required to sign in If that doesn't work, contact your workplace technical support and provide a link to this page: Troubleshooting Skype for Business Online sign-in errors for administrators.

There are a number of technical reasons why this might happen. Turn off Set time automatically and tap Change. If you need to update your device’s time: Note your UTC offset, and compare your device’s time to that shown on the website. Go to Setting > PC Settings > Time and Language. If you need to, choose Change date and time and update your computer’s clock. Go to Control Panel > Date and Time, and note the UTC offset for your location. Go to a website that shows Coordinated Universal Time (UTC). Follow the instructions for your version of Windows:

If you're getting an error that your clock is wrong, try updating your computer's date and time. If you’ve forgotten your password or it’s no longer working, use the Microsoft Online Password Reset site to send a new password request to your workplace technical support-typically the person who set up your Microsoft 365 account for you. If you can't sign in to Microsoft 365, your password might be incorrect. In the top right corner of the screen, click Sign in.Įnter the sign-in address and password you use to sign in to Skype for Business, and click Sign in. Try using your sign-in address and password to sign in to Microsoft 365: Under Password, enter your password, and click Sign In.Ĭheck if your password works with Microsoft 365 Note: If you're stuck at "Contacting server and signing in," click Cancel Sign-In.